Location: Al Qouz
Job Type: Full-time
Reports To: GM
Job Summary:
We are seeking a highly organized and proactive Operations Manager to oversee the daily operations of our cleaning company, ensuring exceptional service delivery for both residential (B2C) and commercial (B2B) clients. The ideal candidate will have a strong background in housekeeping/cleaning operations, team leadership, and business growth strategies. This role requires a hands-on leader who can optimize workflows, maintain high service standards, and contribute to business development efforts.
Key Responsibilities:
1. Operational Management:
• Oversee daily cleaning operations, ensuring efficiency, quality, and client satisfaction.
• Develop and implement standard operating procedures (SOPs) for residential and commercial cleaning services.
• Manage scheduling, dispatching, and workforce allocation to meet client demands.
• Conduct regular quality inspections to ensure adherence to company standards.
• Monitor inventory and procurement of cleaning supplies and equipment.
2. Team Leadership & Training:
• Recruit, train, and supervise cleaning staff, ensuring proper onboarding and ongoing development.
• Foster a positive work environment, promoting teamwork, accountability, and high performance.
• Address employee concerns, performance issues, and provide coaching as needed.
3. Housekeeping & Service Excellence:
• Leverage hands-on housekeeping/cleaning experience to train staff on best practices.
• Ensure compliance with safety and sanitation regulations
• Handle escalated client complaints and resolve service issues promptly.
4. Business Development & Client Relations:
• Assist in business growth strategies, including identifying new B2B (offices, holiday homes, post handover properties, etc.) and B2C opportunities.
• Build and maintain strong relationships with key clients, ensuring retention and repeat business.
• Support marketing efforts, such as promotions, referrals, and upselling additional services.
• Analyze market trends and competitor activities to recommend service improvements.
5. Administrative & Financial Oversight:
• Track operational expenses and work with management to optimize budgets.
• Maintain accurate records of client contracts, service agreements, and employee documentation.
• Prepare reports on operational performance, client feedback, and business growth metrics.
Qualifications & Skills:
• 3+ years of experience in operations management, preferably in cleaning, FM, or housekeeping services.
• Proven leadership skills with the ability to manage and motivate a team.
• Strong knowledge of cleaning techniques, chemicals, and equipment (residential & commercial).
• Experience in business development, sales, or account management is a plus.
• Excellent organizational, problem-solving, and communication skills.
• Proficiency in scheduling software (Brillion) and Microsoft Office.
• Ability to work flexible hours, including occasional weekends, if needed.